Personal Data Protection and Privacy Policy

Introduction: 

The privacy policy of Al Haram Trading Company serves as a statement to all users about how the store handles the data it requires from users, how it uses that data, and how it keeps it safe, ensuring the rights of all parties. This policy includes the following points: 

Information We Obtain and Retain in Our Databases: 

• The user's Personal information such as name, age, and email address.

• User's login information, such as username, password, email address, and the password recovery question and its answer.

• The platform may require certain information related to cookies for electronic purposes that facilitate the interaction between the store and the user.
  

What is Cookie Consent? 

Cookie consent is the permission that users give to a website to store or retrieve information from their devices, usually in the form of cookies. This information helps us understand users' preferences, improve their experience on the site, and customize services accordingly.

Types of Cookies Used on Our Website: 

We use several types of cookies, classified as follows:

• Essential Cookies: Necessary for the operation of the site and cannot be disabled. They do not store any personal information.

• Advertising Cookies: Used to display advertisements that match your interests.

• Performance Cookies: Help us track visits and traffic sources so we can measure and improve site performance.

• Social Media Cookies: Enable you to share content via social media platforms.

• Functional Cookies: Help the site provide additional features and customize the user experience.
  

Consent: 

We obtain your consent before processing any personal data for purposes that require it under the personal data protection law. You have the right to withdraw your consent at any time.

Sharing personal Data: 

The personal data of our customers is a significant part of our business. We do not sell your data to third parties. However, we may share your data as described below with some trusted companies that assist us in our operations, based on contractual obligations that ensure the protection of your personal data and follow practices similar to or exceeding those described in this privacy policy.

External Suppliers: 

Such as shipping companies and payment services, to facilitate the provision of our services.

Marketing and Promotional Offers: 

We may use your data to provide information about products and services that may interest you and improve your experience on the platform, such as service messages, new features, improvements, special offers, and events of interest. We may contact you through various channels, including but not limited to email, push notifications, web notifications, posts, phone, in-app messages, WhatsApp, and news feed cards.

Data Retention Period: 

Unless otherwise stated in this privacy policy, we retain your personal data only as long as necessary for the specified purpose. After that, we will delete your data based on the type of data and its purpose, unless we have the right or legal obligation to retain it for a longer period.

Opting Out of Marketing Messages: 

For marketing communication provided through our mobile application, you will need to modify the notification settings in the general settings section of your mobile device. This allows you to control how and when you receive promotional alerts directly from the app. You can also opt out of receiving future marketing messages from us at any time by adjusting your customer communication preferences or via the unsubscribe link provided in the email.

Personal Data We Collect: 

We collect certain personal data to process it after your explicit consent in compliance with applicable regulations. We also collect the minimum personal data necessary to achieve the purposes for which it was collected, to provide specific services and functions.

Collecting Personal Data from the Device or Browser: 

The purpose of this processing is to facilitate the use of the site by adapting it to the needs of devices or browsers and providing the required functions to users on the site. We process certain data such as (IP address, URL address, browser information, and device information).

Collecting Personal Data When Creating a Personal Account: 

We The purpose of this process is to create user accounts. We process certain data such as (first name, last name, email address, address, payment information, date of birth, phone number, password, Google account, and Facebook account).

Collecting Personal Data from the Newsletter Registration Form: 

We The purpose of this process is to provide the newsletter to subscribers. We process certain data such as (first name, last name, email address, phone number).

Collecting Personal Data from the Website Blog: 

We collect personal data from visitors to our website blog to improve their experience. We process certain data such as (name, email address, IP address, and other data voluntarily provided by the user through comment forms, subscriptions, and other interactions on our blog).

Collecting Personal Data from Stores: 

While purchasing from stores, we process certain data to send electronic invoices and provide aftersales services such as warranty and delivery. This data includes (first name, last name, email address, phone number, and residential address).

Collecting Personal Data from the Service Center: 

We may collect certain personal data to provide after-sales services. This data includes (first name, last name, signature, copies of invoices, email address, phone number, Google password, and details).

Collecting Personal Data from the Service App: 

We When using the service app, we process certain data to provide after-sales services. This data may include (first name, last name, copies of invoices, email address, phone number, and password). 

Security of Your Personal Data: 

The security of personal data is a top priority for Al Haram Company, and it is protected through physical, technical, and administrative safeguards that comply with applicable regulations. Al Haram will make reasonable efforts and take measures to secure our customers' personal data against misuse, loss, unauthorized access, modification, or disclosure. Al Haram implements security measures to ensure the protection of your personal data and adherence to standard encryption standards for data transmission. Al Haram ensures that our employees and affiliates are aware of the importance of protecting personal data and maintaining its confidentiality.

Rights of Legal Guardians: 

Al Haram does not collect personal data from anyone under the age of 18 without the consent of the parents/legal guardian. If you are a parent/legal guardian and are aware that your child has provided us with personal data, please contact us.

Changes to the Privacy Policy: 

The privacy policy posted on the site is effective from the date of its publication. Our business is subject to continuous development, so our privacy policy may need corresponding changes. Accordingly, you should regularly check the privacy policy. Continuing to use the site after any changes is considered your acceptance of the modified privacy policy. We will try to send periodic reminder messages via email with our notifications and terms. However, you should check by visiting our site regularly for the latest changes.

Contact Us: 

If you have any questions or concerns regarding our privacy statement and cookie consent policy, or how we handle your personal data, please contact us via email or our website at

• Email:Support@alharamstores.com

• Website:www.alharamstores.com